07/2025 – Present
Chennai, India
Air Back Office — Transaction Processing
Sutherland Global Services Pvt. Ltd.
- Process high-volume financial transactions while following PCI DSS, GDPR, and applicable airline security requirements.
- Support secure transaction processing by maintaining data confidentiality, data integrity, and access control.
- Support compliance reporting, documentation, and audit-related activities.
- Collaborate with IT and internal stakeholders to identify operational risks and improve workflow efficiency.
- Investigate transaction discrepancies using structured root cause analysis and problem-solving.
- Support operational risk mitigation and process optimization initiatives.
- Follow established procedures and security requirements while handling sensitive transaction information.
- Maintain accurate records and documentation to support operational controls and compliance requirements.
11/2022 – 11/2023
Riga, Latvia
Junior Client / Sales Consultant
Innovation Travel Solution (now Dyninno)
- Managed end-to-end travel booking and transaction processes using Global Distribution Systems (GDS) while following airline regulations and operational requirements.
- Handled transaction modifications, cancellations, and reissues while maintaining accuracy and minimizing financial discrepancies.
- Maintained adherence to GDPR and data protection requirements while handling customer information.
- Maintained detailed transaction and customer records to support documentation, auditability, and compliance.
- Identified and resolved customer and transaction-related issues through structured analysis and problem-solving.
- Collaborated with cross-functional teams to support operational efficiency and service quality.
- Followed established processes and regulatory requirements when handling customer transactions and information.